Frequently Asked Questions
If a question is still open after reading these answers, contact the support team and we reply within one business day.
Does DogJointly offer free shipping?
Yes. Free standard shipping on every order, including orders delivered outside our home market — there is no international shipping fee.
How long does delivery take?
Orders are processed in 1–3 business days. Delivery within the United States usually takes 2–7 business days after dispatch; other countries usually 7–21 business days. Tracking is emailed when your order ships.
What does DogJointly sell?
DogJointly sells pet supplies for dogs and cats: joint and hip support, supplements and vitamins, food and treats, toys, grooming, flea and tick care, beds, collars and leashes, bowls and travel gear from established pet brands.
Are the products genuine?
Yes. We sell genuine, sealed products in the manufacturer's original packaging, sourced through established supply partners.
Is DogJointly the official store of the brands it sells?
No. DogJointly is an independent retailer operated by YALEO LLC and is not affiliated with or endorsed by the brands we sell.
What is your return policy?
You can return unopened items within 30 days of delivery. Damaged, faulty or incorrect items are replaced or refunded free of charge. Please contact us before sending anything back.
Which payment methods do you accept?
We accept major credit and debit cards and the wallets shown at checkout, such as Shop Pay, Apple Pay and Google Pay. Payments are processed securely by Shopify.
Are joint supplements a replacement for veterinary care?
No. Pet supplements are not intended to diagnose, treat, cure or prevent any disease. Talk to your veterinarian before starting a supplement, especially if your pet has a health condition or takes medication.
How do I choose the right joint supplement for my dog?
Check the active ingredients (for example glucosamine, chondroitin, green-lipped mussel or MSM), the dosing guide for your dog's weight and the format your dog accepts best — chews, powder or liquid. Our Dog Joint Care Guide compares the options.
How can I contact you?
Email support@dogjointly.com or call +1 505-479-3431, Monday to Friday, 09:00–17:00 US Eastern Time. You can also use our contact form.